231 Reviews Found
Confirmed Sales Customer
My Wife and I were very pleased with the entire Buying process at Bob Pion Buick, the atmosphere very laid back, and no pressure, sales staff very professional and informative about everything they were doing, upfront and transparent, we loved it there, we will definitely recommend family and friends!!!
Keith J.
SAUGERTIES
Business Response
Hi, thank you for the high star rating! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Until the next time we meet, take care!
Was this review helpful?
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Was this review helpful?
Confirmed Service Customer
Great service. I had an appointment and they took my truck in and started as scheduled, and were very friendly.
Richard G.
WESTFIELD
Business Response
Hi, thank you so much for the positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Confirmed Sales Customer
John Burke went above and beyond. He is a great guy to be dealing with. The finance guy as well did an awesome job andwe were in and out.
Kenneth V.
WILBRAHAM
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
The service department was very diligent on fixing my problem. After almost a couple of hours it was complete. However less than a mile from the dealership the problem came up again. I called Onstar & they were able to corrected it.
Camille P.
SPRINGFIELD
Business Response
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Was this review helpful?
Business Response
Hello, we're glad to hear you enjoyed your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
The staff are friendly and have always been good to me. I absolutely have no complaints, will recommend your dealership if anyone inquires. Joe and Nancy at the service department are awesome.
Darren H.
NORTH ADAMS
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
I had trouble with my AC in my vehicle and had brought my SUV in 3 times.... However, Kyle and Linelle helped make the difficult experience easier with their understanding and patience. I am very happy with how the AC was fixed and how they helped me with a loaner and working with me through the few weeks... ordering parts etc... Thank you for making the experience much better.
Kimberly O.
EASTHAMPTON
Business Response
Hi there, thank you so much for your positive comments about Bob Pion Buick-GMC, INC.! We hope to see you soon!
Was this review helpful?
Confirmed Service Customer
I really don���t have much to tell. Car goes in for oil change and tire rotation. I sit in waiting room til it is done. I am not watching the work being done. I am assuming what I asked for has been done but I have no way of knowing for sure. All I can say for sure is that the waiting room was clean and that���s about it.
Andriena C.
HADLEY
Business Response
Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Always professional and helpful. Great service done in a timely manner.
Kenneth A.
WESTFIELD
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for the great review! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Sales Customer
Looking for a new auto. Got prompt service and ended up purchasing a new car.
Christopher S.
FEEDING HILLS
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
Was this review helpful?
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
Was this review helpful?
Confirmed Sales Customer
Easy straightforward process from start to finish Chris and Paul did everything they could to get me in a vehicle that fit my needs and budg
Daril M.
WESTFIELD
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for leaving us this response!
Was this review helpful?
Confirmed Service Customer
New dealership for me. Brought 19' Terrain in for 30k maintenance. Great, informative helpful staff.
Jason R.
CHICOPEE
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.
Was this review helpful?
Confirmed Service Customer
I recently had a major scheduled service preformed at Bob Pion GMC and they did a great job, kept me informed of the progress and even stayed late on a Friday to make sure everything was done and done right. They go above and beyond.
Michael B.
WESTFIELD
Business Response
Hi, thank you so much for the positive review! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.
Was this review helpful?
Confirmed Service Customer
Quick & easy oil change & tire rotation on my '17 Acadia.
Jessica R.
GRANBY
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Sales Customer
Great experience with the pion family and Sarah and elias
Cornelius C.
WILBRAHAM
Business Response
Hi there, thank you so much for your positive comments about Bob Pion Buick-GMC, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!