From Nancy in Service to everyone involved all was excellent. Due to Covid-19 protections, I was not able to see anyone so it was a strange experience. They texted that the car was ready. Since all the costs were paid in advance, all we needed to do was pick up the car. It was different for sure, but all done professionally.
Despite the recent shutdowns of various businesses and the requirement for the Town of Chicopee not to allow customers inside a dealership, I would say the experience was very good - weird - but very good. The staff - especially your sales person Sara - are so friendly and understanding in these trying times.
Betsy, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Pion Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
The customer service was excellent he got my car in and out of the shop in a timely matter and was very courteous and understood what my car needed to take care of the problem which other dealerships couldn't. I highly recommend him and once again my car runs great. Smooth like a cadillac should be.
Michael - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (413) 206-9251 to discuss your concerns, as your satisfaction is of utmost importance to us.
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your rating with our team and we encourage you to contact us if you would like to further discuss your visit.