Confirmed Service Customer
The service representative, Tom, was friendly and communicated progress and nature of my service clearly. The waiting space was comfortable and the service was efficient. I gave a lower rating because while the print out says that a multipoint inspection was done on my vehicle, i did not get that report. I do not know what the life of my tires are and was told that my brakes are around halfway to their life span only because I asked. For vehicles that are as technologically advanced as my XT4, I am just surprised that unlike our Mercedes and even my previous car, a Nissan Maxima, we do not have a digital portal with a more detailed report on the vehicle's maintenance. This is certainly something that would enhance the overall experience.
Wilmore W.
LONGMEADOW,
MA

Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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