258 Reviews Found
Confirmed Service Customer
Personal service for my needs. Courteous and prompt response to my cars issue with a speedy solution. They are always there for my car needs.
Ellen C.
WESTFIELD
Business Response
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Business Response
We're glad to hear you found our staff professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
ACCURATELY CHECKED THE CODES AND DEEMED THE CAR READY FOR INSPECTION. PION INSPECTED THE CAR AND IT PASSED.
Arthur R.
SPRINGFIELD
Business Response
Our entire team works hard to maintain your vehicle in good condition so you can have a safe drive. We sincerely care for you and your safety. Thank you for choosing us! Have a nice day!
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Confirmed Service Customer
The person who waited on me treated me in a rushed manner and didn't even ask why I was there. I don't remember his name but he was at the desk and counter closest to the service bay door. He did not give me updates on my vehicle ... I had to go to his desk twice to find out what was taking so long for a vehicle inspection. I was there over an hour and I was the first person to arrive at the service desk that morning (7:45 am).
Linda D.
SOUTH HADLEY
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Confirmed Service Customer
Excellent advice and service. They don’t pressure you to get unnecessary repairs and they offer alternative solutions to save money.
Suzanne M.
CHICOPEE
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
I always receive excellent service when I bring my vehicles. This past service was for an inspection sticker and it was easy and quick.
Shelby A.
LUDLOW
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Employees are always very friendly. My oil change was done in a short time. I always get the maintenance on my car done at Bob Pion.
William M.
CHICOPEE
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for the great review!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
I get discount coupons from dealership that I used once but I don’t get any discount coupons for Bob Pion
Michael T.
CHICOPEE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
I was there for yearly inspection sticker and a small problem with seeing the speed information. All went very well. Never have I had a problem with their service.
Brenda K.
CHICOPEE
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Business Response
Hi there, thank you so much for your positive comments about Bob Pion Buick-GMC, INC.! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Bob Pion Buick-GMC, INC is an exemplar customer centered company. I have purchased every vehicle that I have owned over the last 30 years from Bob Pion Buick-GMC, INC with complete satisfaction from the professional sales transaction and continuing excellent service to my vehicles. It is a family owned and operated business that I trust and value.
Patricia A.
AMHERST
Business Response
Wow, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Pion Buick-GMC, INC.. Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
The service guys are awesome. Quick, thorough, friendly and professional.
Linda D.
SOUTH HADLEY
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.