Confirmed Service Customer
I have total respect for Pion GMC I just can’t wrap my head around the fact that my GMC sierra has been such a disappointment as far as dependability because of constant mechanical failures. It’s a 2015 with just 72000 miles on the vehicle. Was purchased to be confident that it would be dependable but that’s hasn’t happened. Between the rust problems and mechanical failures made the the vehicle has not been used as it was intended. We have other trucks and vehicles that have hundreds of thousands of miles of use and very little repairs needed. The one vehicle that we have use the most has 265000miles and still has the original starter for instance. Just to reflect on my recent visit to the dealership for a chronic problem with the 4wheel drive control that doesn’t fail when the service department is attempting to remedy,so the vehicle isn’t repaired because the information that is available about the shifting in and out of 4wd states the problem is known to persist in cold weather. I feel that is ironic to be a discussion among the repair industry but not with the GM customer service. I have a wonderful customer service relationship with Toyota and can not understand why General Motors is so willing to lose to Toyota. In closing I wish you the best with your careers with such as uncaring organization that you represent.
Charles R.
MONSON,
MA
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
I recently had a major scheduled service preformed on my truck. The service writer was very professional and did not try to sell me up. Although it wa...