255 Reviews Found
Confirmed Service Customer
Very friendly and complimentary. Adjusted on the fly to help get me back on the road safely and in time for my trip replacing my flat tire. I really appreciate the service. Thank you.
Matthew R.
WARREN
Business Response
Hi there, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
One year with the vehicle and radio still not working properly. I had suggested replacing the unit many months ago and still incontrollable volume.
Darrin I.
HOLYOKE
Business Response
We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and please feel free to contact us if you would like to further discuss your visit.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I have been a customer of Pion Auto for some time now! I always find the sales and maintenance staff to be friendly and accommodating!
Raymond P.
LUDLOW
Business Response
Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.
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Business Response
We're glad to hear you found our staff friendly and courteous! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're glad to hear you found our staff helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I bought, and have always serviced my GMC Terrain with them. They are very acommidating for appointments, and Nancy is the best !!
Brian C.
SPRINGFIELD
Business Response
Our staff is committed to providing each of our clients with the best automotive experience and we are glad you found this to be the case during your visit! We hope to be of service to you again in the future. Have a nice day!
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Business Response
We're glad to hear you found our staff friendly! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I brought my 2018 Chevy Tahoe in for service and my experience was fantastic! I was shown so much respect and the repairs were made promptly.
Cherie F.
HUNTINGTON
Business Response
Hi there, thank you so much for your positive comments about Bob Pion Buick-GMC, INC.! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Service on my last visit was quick and cost less than I thought. As always the staff was friendly and attentive.
Elton C.
SPRINGFIELD
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Polite and courteous! Very efficient!!! Got my car in a timely manner!!
Jean F.
CHICOPEE
Business Response
We're glad to hear you found our staff was polite and courteous! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Fast service and tons of help with loaner car. Had to stay longer due to parts availability.
Donald H.
CHICOPEE
Business Response
Thank you for your feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please contact us if you would like to further discuss your visit so we can continue moving forward in a positive direction.
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Confirmed Service Customer
My GMC Sierra 2500 AT4 had a transmission leak and needed to be flatbed towed to the shop. Although the shop indicated they were scheduling jobs a week out, they were able to replace the transmission cooling line and get me back on the road within 2.5 days. The staff was very professional and courteous. I would happily recommend Bob Pion Buick-GMC to anyone.
Robert J.
GRANBY
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
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Business Response
Hi, thank you so much for your high rating. Thank you again for choosing Bob Pion Buick-GMC, INC. and we hope to see you again.
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Business Response
Hello, we're glad to hear you enjoyed your visit. We sincerely value your business and look forward to your next visit!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
when I need service I call bob pion for the service. wonderful service and very freindly people.
Jewel R.
HOLYOKE
Business Response
Hi, we are so pleased you enjoyed your visit to Bob Pion Buick-GMC, INC.! We're looking forward to your next visit with us!
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Confirmed Service Customer
The sales peopke were wounderful and respectful, courtesy,
Paul R.
HOLYOKE
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Bob PION DEALERSHIP is the only place I will go. When I first moved back From Florida, I went to a Springfield dealership that was closer to me and after that experience when I first went in and the gentleman at the counter said I don’t know why they make appointments for noon when no one is here , he said we could give you aride home , I asked when The car is done will you pick me up? Oh we can’t do that , so I waited for over two hours for an oil change. And I never returned . That is why the only dealership is Bob Pion where everyone is so pleasant, kind and thorough is the only dealership I will use. Thank you for hiring such capable employees. pleasant
Nancy G.
SOUTHWICK
Business Response
Hi, thank you so much for your high rating. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!