336 Reviews Found
Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Everyone was great very social listened to my requests and took care of my truck quickly , well done
Peter Z.
WILBRAHAM
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
I scheduled an appointment for an oil change and the receptionist was extremely nice. Oscar in the Service Department was also very helpful as he always is. I highly recommend Pion for service to anyone who owns a car.
Camille L.
EASTHAMPTON
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Bob Pion Buick-GMC service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Very nice people to work with,really very courteous.
Albert D.
CHICOPEE
Business Response
Hi, thank you for the high star rating! Thank you again for leaving us this response!
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Confirmed Service Customer
All members have of the staff that I interacted with where helpful and friendly. Good people, and I will be back again soon!
Kevin R.
CHICOPEE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Pion Buick-GMC, Inc.. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thank you for this excellent feedback! We're glad to hear that our team provided with a memorable experience. We're always here to help, so please let us know if there's anything else we can do for you.
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Confirmed Service Customer
I am very please with service from Oscar he is on point with the customer service and very knowledgeable with handling any situation with the vehicle. I dont ever need to go anywhere else.
Timothy R.
SPRINGFIELD
Business Response
We're always here with the same great service whenever you need service or another vehicle! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I scheduled service and they took care of my vehicles needs very quickly and professionally. I will highly recommend this dealer to anyone.
William D.
SOUTHWICK
Business Response
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Nancy was great as usual, got truck back quick and disinfected
Erik D.
CHICOPEE
Business Response
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Confirmed Service Customer
I have been going there for a dozen years and have never had an issue with them. It has always been a pleasurable experience with each visit.
Frederick S.
AGAWAM
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
I recently had Bob Pion perform a 25,000 service on my ruck and they turned it around quickly and efficiently. Always dependable even during the current pandemic.
Michael B.
WESTFIELD
Business Response
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Always friendly and professional. Easy drop off for service.
Cheryl H.
GRANBY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
extremely easy to talk to and get information from service Dept
Scott C.
CHICOPEE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Pion Buick-GMC, Inc..
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Confirmed Sales Customer
Turned in my old carolla for my dream car. Very easy and fun experience.
Kaitlyn P.
YARMOUTH PORT
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Oscar in service dept was amazing, best service guy I've ever had.
Steve M.
LUDLOW
Business Response
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Service experience was exceptional - staff members were a pleasure to communicate with and were very familiar with my vehicle.
Douglas S.
WARE
Business Response
Hello, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
The technician over torqued my tires and stripped the caps on the lug nuts. Now I can't get my tires off and I have to bring it to a place to spend more money I don't have to fix a problem that your mechanics created. I will not go back there and I will not recommend Bob Pion to anyone.
Daniel S.
HOLYOKE
Business Response
Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (413) 206-9251 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
The service department listened to my needs/ concerns and repaired/addressed all of them in the first visit. Couldn���t be happier with the advisor and the technician. Great Dealership!
David B.
WESTFIELD
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!