294 Reviews Found
Business Response
Hi, thanks for taking the time to leave us this information about your recent experience with us. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi there, thank you; we appreciate your feedback! We're looking forward to your next visit with us!
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Confirmed Service Customer
Always friendly and professional. Took my car early. Nancy is the best!
Louis R.
HOLYOKE
Business Response
We're glad to hear you found our staff friendly and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The same outstanding service experience that Bob Pion's has provided for over 30 years.
Paul P.
SPRINGFIELD
Business Response
Hi, thank you for the high star rating! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
It was wonderful. The service manager greeted us upon our arrival. He was friendly and knowledgeable. This is the only place that we will ever take our cars!
Tami F.
LUDLOW
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!
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Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Did not fill washer Containers. A quick vacuum would do wonders for repeat business
Michael S.
HUNTINGTON
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Completed my service in a timely manner. Thank you so much.
Virginia J.
SPRINGFIELD
Business Response
We're glad everything was completed quickly and to your satisfaction! We hope you have a great day!
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Confirmed Service Customer
Professional, Courteous and timely. Service explained everything very well and I did not feel they were rushing to get it out of the way. Took me in as an emergency. Good communications while it was there for several days.
Steven R.
SOUTH HADLEY
Business Response
Hi there, thank you so much for your positive comments about Bob Pion Buick-GMC! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
The online appointment was quick and easy. I was able to get in a reasonable amount of time. The service department was able to take care of everything I needed to get done. Appointment was for 8 o’clock and I was getting a call just after noon that it was all set. Oil change, cab filter and 4 wheel brake job. Not to mention the contact with me was above and beyond. I was called throughout the time they were doing the work to keep me updated and to authorize any work needed before they did it. I’ve never been disappointed with the service at Bob Pion GMC. I would definitely recommend them to anyone. 5+ stars
Randy K.
GRANBY
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Everyone was very helpful on making my out of state purchase go as smooth as possible. Very friendly and great deals!!!
David S.
OSWEGO
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Sales Customer
Quick and easy to work with. Very customer friendly with fair pricing.
Bryan M.
BELCHERTOWN
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Great people… honest answers… realistic schedule
Craig L.
PALM COAST
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Second oil change with your service department the first time i was told I needed a new coolant overflow tank and all i needed was more coolant problem solved. Second time for oil change i have oil leaking from oil filter. Ill be bringing it back in to be fixed.
Dwain D.
LUDLOW
Business Response
Your feedback and your business are highly valued. We take customer satisfaction very seriously and we'll be reviewing your feedback closely with our team. Feel free to contact us if you want to discuss your experience in further detail. Thank you.
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Confirmed Service Customer
The staff was so helpful and friendly. They certainly exceeded my expectations!
Mary G.
BELCHERTOWN
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We're looking forward to your next visit with us!
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Confirmed Service Customer
I have total respect for Pion GMC I just can’t wrap my head around the fact that my GMC sierra has been such a disappointment as far as dependability because of constant mechanical failures. It’s a 2015 with just 72000 miles on the vehicle. Was purchased to be confident that it would be dependable but that’s hasn’t happened. Between the rust problems and mechanical failures made the the vehicle has not been used as it was intended. We have other trucks and vehicles that have hundreds of thousands of miles of use and very little repairs needed. The one vehicle that we have use the most has 265000miles and still has the original starter for instance. Just to reflect on my recent visit to the dealership for a chronic problem with the 4wheel drive control that doesn’t fail when the service department is attempting to remedy,so the vehicle isn’t repaired because the information that is available about the shifting in and out of 4wd states the problem is known to persist in cold weather. I feel that is ironic to be a discussion among the repair industry but not with the GM customer service. I have a wonderful customer service relationship with Toyota and can not understand why General Motors is so willing to lose to Toyota. In closing I wish you the best with your careers with such as uncaring organization that you represent.
Charles R.
MONSON
