238 Reviews Found
Business Response
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi there! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The entire Service group did Their best to get my car serviced in a timely manner.
Joseph L.
CHICOPEE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
On time, fast service, friendly and efficient employees. We got to meet the ���boss��� and had a nice chat in the parking lot. We���ve been doing business with Bob Pion for years and the good service remain consistent.
Barbara G.
BELCHERTOWN
Business Response
Hi, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi there, your satisfaction is our top priority. We hope you have a great day!
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Confirmed Service Customer
I'm a big fan of the dealership. The experience of shopping and purchasing the car was a good experience. I service the car at the dealership and all is going well :)
Sandra M.
MONSON
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Everybody is so cooperative. Very willing to make your experience as well as possible. I am glad I bought my truck here.
Edward K.
CHICOPEE
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
I recently bought a new GMC from Bob Pion and as usual it was a pleasure to work with them. I received top dollar for my trade in and a great price on the new one. Always a good experience when either buying or getting service.
Michael B.
WESTFIELD
Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
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Confirmed Service Customer
The dealership personnel all performed well, solved my vehicle problem, the only fly in the ointment is the price, which can't be helped because of economic factors out of theirs or my control. The cost of parts go up, methods to repair have to change because of how vehicles are made requiring more labor time. Thus the higher price.
Elton C.
SPRINGFIELD
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Went in for an oil change and an issue with my transmission was found. It was caught soon enough where it was an easy fix and not a catastrophe.
Shelby A.
LUDLOW
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Confirmed Service Customer
My service time was for 9 am and was told it would take about an hour. The estimated time was almost to the minute. Great fime estimate and great service. Thanks.
Douglas M.
LUDLOW
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
My vehicle was in the shop from 8am until almost 5pm, scheduled for an oil change, tire rotation, inspection sticker and front end alignment. The alignment was not done
Ami G.
SOUTH HADLEY
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Everyone was very helpful with what needed to be done. The phone calls and with explaining what needed to be fixed. I'm very satisfied with the service!!!
Jan W.
SPRINGFIELD
Business Response
Hello, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!