315 Reviews Found
Confirmed Service Customer
I was in for a routine oil change, tire rotation, etc.
Linda R.
WILBRAHAM
Business Response
Glad we could help you out!
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Confirmed Service Customer
Desk is always friendly and Oscar was very pleasant
Trisha C.
WESTFIELD
Business Response
It is very kind of you to write us such a nice review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Bob Pion quickly identified the problem I had with my truck and fixed the same day
Raymond C.
BELCHERTOWN
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Business Response
Glad we could help you out.
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Business Response
Thank you so much for taking the time to share your feedback with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Everything went well had a slip or skip in the transmission and they took care of it
Anthony M.
CHICOPEE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
I was on time and so were service folks. Comfortable while I waited. No complaints on my end.
Andriena C.
HADLEY
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Made appointment online, arrived on time, work was done promptly. The process could not be more streamline. Very happy and will use for all of my service needs.
Christopher R.
PELHAM
Business Response
Christopher, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Pion Buick GMC, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
I was told that the noise with my truck could not be found and that everything was all set. I paid my bill and walked out. Once outside I read the report and there it stated that my A/C was inoperable and making a noise! Why wasn’t I told?? I had to read it and go back inside to deal with an issue that should have not only be told to me but done so over the phone!
Erik D.
CHICOPEE
Business Response
Erik, we would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Glad we could help you out!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
Chris from service went above and beyond to help me get my car fixed. It originally went in for an oil change and tire rotation and to look at the check engine light. then had to go back for the check engine light, due to it having keep coming back on. My husband found that my car was under extended warranty for the repair. Chris called the extended warranty company got the repair done and didn't charge the extra for the labor since they had to take my car so long and made sure I had a rental car for the time. I highly recommend Bob Pion and will continue to do service there and when it comes time to get a new vehicle I will buy my vehicle there like my husband instead of Beterera Chevy like I did
Kristin F.
WARE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I had several issues on my 2017 GMC Acadia All Terrain that needed addressing. Oscar from the service department worked very hard to get all of my issues resolved. He is an asset to your dealership and a very cordial and detail oriented staff member. I look forward to having the dealership maintain my vehichle.
Kathleen A.
SOUTHAMPTON
Business Response
Kathleen, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Bob Pion Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Confirmed Service Customer
Service was delivered as promised. The dealership continues to provide services as promised and at the best price possible.
Elton C.
SPRINGFIELD
Business Response
Elton, thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
Service was excellent and delivered on time as promised
Richard V.
CHICOPEE
Business Response
Hi Richard! It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The most professional, and customer service oriented dealership around!
Rachel J.
WINCHENDON
Business Response
Rachel, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
Brought truck on recall. Screwed up my appointment date, it was the day before. They still took me in , and service was done in less than a hour. I was thrilled
Walter D.
SOUTH DEERFIELD
Business Response
Thank you for taking the time to share your feedback, Walter. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Service Customer
What I liked the most that the waiting period wasn’t long. I am a busy person.
Carmen R.
CHICOPEE
Business Response
We appreciate the kind words, Carmen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Everyone was friendly. They tried to help us the best they could with financing within our range
Madeleine M.
EAST LONGMEADOW
Business Response
Madeleine, thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!