315 Reviews Found
Confirmed Service Customer
Great people to work with and excellent service!!
Ernest B.
WESTFIELD
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, Inc.!
Was this review helpful?
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Was this review helpful?
Confirmed Service Customer
Always treated with respect. Kept informed of any issues. No surprises.
John Y.
RUSSELL
Business Response
Hello, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
* Employees Did not explain the recall on my vehicle * Was hoping my car would get vacuumed * They were a little behind
Tammy L.
SOUTHAMPTON
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
Was this review helpful?
Confirmed Sales Customer
I purchased an alleged brand new 2020 Encore GX from Bob Pion on 9/3/2020 and have yet to bring it home. The vehicle is, in my estimation what they call a ���New Car Lemon���. Before I was able to drive it off the lot the engine light came on and stayed on. I was accommodated with a loner from the lot and told it would be fixed Tuesday after Labor Day but to no avail. The engine light was still on. A second part was ordered as I was told and here it is the 11th of September and still no car. They offered me my first car payment for October 19, 2020 however, now I am purchasing a $27,000 plus vehicle that is faulty from the start. I was told by my salesman that every Encore GX was faulty that came onto their lot. Not acceptable!!! When you have an expectation of purchasing something new, especially with such a high price tag, you don���t expect any issues before you can even take it home. At this point I feel that I was deceived. I told the salesman before I drove off with my 2nd loner on 9/8/2020, that I did not feel comfortable taking this particular car! His loud response in the middle of the showroom floor was that I had this one and that one on my side (naming names). That was not the response I was looking for. I want another car!!!
Helen G.
CHICOPEE
Business Response
This review has been received and acknowledged.
Was this review helpful?
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
Was this review helpful?
Confirmed Service Customer
I was getting a new running board/assist step installed via warranty and I had made an appointment for 1pm. The truck didnt get brought in until sometime after 2pm and I didnt leave until about 330. This has been an issue with other times I've made an appointment and wait longer to have the service started than it takes to do the service. What's the point of making an appointment when it's never even close to on time and then inconveniences the rest of my day.
Matthew G.
FEEDING HILLS
Business Response
Hi, we truly appreciate your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Was this review helpful?
Confirmed Service Customer
The associate at the service desk. I wish I could remember his name was awesome.
Jeffrey B.
SPRINGFIELD
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Bob Pion Buick-GMC, Inc. and we hope to see you again.
Was this review helpful?
Business Response
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us. Thank you again for the great review!
Was this review helpful?
Business Response
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
Was this review helpful?
Confirmed Service Customer
Took care of truck in a courteous and timely manner.
James L.
WESTFIELD
Business Response
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
Your service department was terrific. Since I traveled a long distance I had to wait while my repairs were being done. I sat in the sales are rather than the crowded waiting room. My observations of your sales personnel for over four hours unfortunately was not. I watched as various sales personnel routinely walked about the showroom partially or completely unmasked. Given the severity of virus transmission of Covid-19 I felt very uncomfortable and was relieved when the service tech informed my repairs were complete. Since I moved to western MA I was in search of I new dealership to service my vehicle and possibly buy a new one when the time comes. I don't think I will be back anytime soon.
Robert R.
BECKET
Business Response
We appreciate you taking a moment to leave us this feedback. The safety and satisfaction of our customers is our highest priority. On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Was this review helpful?
Confirmed Service Customer
Oil change performed on the GMC Sierra. No problems there but I Could not enjoy a hot cup of coffee during my wait. I Knew that I should have stopped in to the Donut Shop before my arrival.
Daven W.
LUDLOW
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Was this review helpful?
Confirmed Service Customer
Always a great, honest, easy experience with the Pion Team.
Nathan S.
SPRINGFIELD
Business Response
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
Everyone was polite i my car was serviced right away and everything went as planned.
Clarence C.
CHICOPEE
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Was this review helpful?
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
Was this review helpful?
Business Response
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service.