324 Reviews Found
Confirmed Service Customer
Very accommodating with getting my Buick in despite already having a heavy workload. Brian did an excellent job with getting my car back to top shape.
Christopher B.
STAFFORD SPRINGS
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
Everyone at Bob Pion is courteous, helpful and friendly. This is my second vehicle purchased here and would return again. My daughter is turning 16 so it may be soon.
Peter S.
WEST SPRINGFIELD
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Business Response
Jeffrey, it's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
Was this review helpful?
Confirmed Service Customer
Loved the fact that they were honest and put a portion of the work through warranty. Thank you thank you thank you
Christopher S.
WARE
Business Response
Christopher, it's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
Was this review helpful?
Business Response
Steven, we appreciate the kind words!
Was this review helpful?
Confirmed Service Customer
The service dept was very quick and efficient, they performed all the required service in less time than promised which allowed me to make my granddaughters soccer game in plenty of time.
Michael B.
WESTFIELD
Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
prompt service ,courteous employees ,and a clean environment I'll be back !
William W.
BELCHERTOWN
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
This was my first service on my new Canyon. The service staff was very friendly and prompt. Since I was waiting for my vehicle the promptness was very much appreciated.
John W.
HOLYOKE
Business Response
John, thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Was this review helpful?
Confirmed Service Customer
Came in for a recall on my 2015 GMC Sierra. I was met by Justin who introduced me to the service staff who were very professional. While waiting I asked to be shown some of the newer models and Justin took time to explain some of the differences from my vehicle and the 2020 GMC's. A service tech found a problem that I never noticed and my truck was going to need to stay overnight. Was given a ride home and picked up the following day when promised. All work was done under warranty at no cost to me. My thanks to Justin and the Pion staff for their professional courtesy.
Paul G.
SOUTH HADLEY
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Confirmed Service Customer
Had a 8oclock appointment for a oil change and had them look at my front tire due to losing air pressure and it took two hours and 15min. That’s just not right. If there was some kind of problem I should have been notified but two hours and fifteen min. I was upset.
Orrin P.
PITTSFIELD
Business Response
Orrin, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Confirmed Sales Customer
The sales experience was second to none. My sales person Sara went above and beyond to cover all the bases from the sale to finance and delivery. My GMC HD was set up and ready to go when I took delivery. Sara is the best in the business as far as I’m concerned. What ever your vehicle needs maybe, she can make it happen with a smile. Bob Pion Buick GMC is a no pressure dealership. They knew exactly what I wanted and delivered it beyond my expectations! I couldn’t be more pleased.
David B.
WESTFIELD
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
Service took a little less time than the estimate so got out early … thanks Oscar …
Andrew C.
S HADLEY
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Thank you for this positive rating! Have a great day.
Was this review helpful?
Confirmed Service Customer
Prompt service and great customer service.
Sherry L.
SPRINGFIELD
Business Response
Sherry- thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Was this review helpful?
Business Response
Thanks for the great feedback!
Was this review helpful?
Confirmed Service Customer
The staff was very Friendly and the mechanic that worked on my truck was fantastic.he did a thorough inspection and found a problem that would have soon cost me a lot of money..I very much appreciate his thoroughness
Alan S.
BELCHERTOWN
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Sales Customer
Sara was great to work with. She even communicated with me on her days off. Excellent experience from start to finish. Thank you.
Mark N.
WILBRAHAM
Business Response
Mark - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Was this review helpful?
Confirmed Service Customer
Great customer service in a timely manor.Rob Pion took the time to understand my needs
Christopher L.
HOLYOKE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Business Response
Joseph, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!