330 Reviews Found
Confirmed Service Customer
Easy to get appointment on my schedule. Very polite service staff and repairs and recall completed quickly
John L.
SOUTHWICK
Business Response
Thank you for taking the time to share your experience & feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Friendly staff. They don't push maintenance you don't need. Very reasonable wait time.
Suzanne M.
CHICOPEE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.
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Confirmed Sales Customer
The salesperson went out of his way to find the vehicle we were looking for, they had to travel to New Jersey to retrieve the vehicle. That’s above and beyond. The people that work there couldn’t be more friendly.
Richard J.
MILLBURY
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for the great review!
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Confirmed Service Customer
The people I dealt with in the parts department and service department were very helpful and knowledgeable. good team work and it made for a pleasant visit. Thank-you very much, Bobby Hinckley
Robert H.
WESTFIELD
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Rob Pion was very helpful and took excellent care of me when my Cadillac battery needed to be replaced.
Robert M.
SPRINGFIELD
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Confirmed Service Customer
Professional, punctual and honest as always!
Rachael T.
WEST SPRINGFIELD
Business Response
Thank you for taking the time to share your experience & feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Professional, but alsopleasant. Good sense of humor.
Denis D.
CHICOPEE
Business Response
Denis Dion, thanks again for taking the time to leave us this information about your recent visit. We can't wait to see you again, have a great day.
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Confirmed Service Customer
It was so quick, I hardly had time to finish my coffee in the waiting area! TY
Christopher K.
CHICOPEE
Business Response
Hi, thank you so much for your high rating. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Took my advice on making repair and saved me $$$
Raymond P.
LUDLOW
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! If you're ever in need of more help, please let us know!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Went in for a oil change and a tire rotation spent a little more than I expected as other issues developed. However the service department treated me fairly, and I was on my way.
David B.
BELCHERTOWN
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Everyone there is so pleasant and friendly. It always a pleasure to go into the dealership
Deborah P.
SPRINGFIELD
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
The Staff at Bob Pions are friendly, always remember who you are and are willing to assist you when needed.
Maureen B.
CHICOPEE
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
Excellent and friendly employees. Gives courteous and timely service.
Ethel L.
SPRINGFIELD
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
I had a situation where I hit a pothole and popped my tire. My car was towed to Pion's and the customer representatives at Pion's were extremely helpful. Both Bob Barbero and Kyle Small need to be recognized for their quick response to my problem. There was some question whether there was additional damage to the wheel as well. They were friendly and both kept me up-to-date on the vehicle status.
Camille L.
EASTHAMPTON
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
This is a great dealership it's the price to get things fixed other than that Bob Pion is great
Dana K.
SPRINGFIELD
Business Response
Thank you for your feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please contact us if you would like to further discuss your visit so we can continue moving forward in a positive direction.
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Confirmed Service Customer
Great service and completed on time as promised.
Paula K.
CHICOPEE
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
People who work there are very nice..Friendly
Dorene M.
HOLYOKE
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!