327 Reviews Found
Confirmed Service Customer
Always a positive experience. Very nice employees.
Stephanie N.
LUDLOW
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Although service was very accommodating, when I picked up my car after sunroof issue. My car was a complete mess! Pink Dust, and packaging debris, were all over my seats, windshield, black marks on my interior roof. I have indents on my leather seats in which looks like a rectangle. Something heavy must have sat on my seat over night. I felt bad calling with everything going on, but every time I get in my car I see it, so very frustrating!
Kimberly C.
WILBRAHAM
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (413) 206-9251 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
Very friendly staff. Notified me of a recall that I didnt know existed. Took care of it right away!!
Jeffrey B.
SPRINGFIELD
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
the recommended service was done on time and the staff always friendly and professional
Raymond C.
BELCHERTOWN
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Bob Pion Buick GMC and we hope to see you again.
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Confirmed Service Customer
Bob Pion Buick GMC is easy to deal with and scheduled me in for service promptly. I still have ongoing issues with my 2019 GMC Sierra that we will get to eventually. Thanks
Mark N.
WILBRAHAM
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Chris was great. Explained everything that was going on.
Todd F.
SOUTH HADLEY
Business Response
Todd, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Pion Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Service done promptly and all as requested. Customer waiting area being cleaned regularly as I waited.
John G.
WILBRAHAM
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
Glad we could help you out!
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Confirmed Service Customer
Service staff always knowledgeable and professional. Drove away a satisfied customer
Jerelyn P.
WESTFIELD
Business Response
Jerelyn - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Pion Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
VERY GOOD AND THE SERVICE REP DID A GOOD JOB TELLING ME EXACTLY WHAT WAS DONE
Francis S.
CHICOPEE
Business Response
We appreciate your positive review about your recent experience with us! Thank you again for choosing Bob Pion Buick GMC and we hope to see you again.
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Confirmed Service Customer
Always very friendly and helpful. Never had a bad experience.
Frederick S.
AGAWAM
Business Response
Frederick - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Business Response
Glad we could help you out!
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Business Response
Thanks for the great feedback!
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Business Response
Hi, thanks for taking the time to leave a review. We sincerely value your business and look forward to your next visit!
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Business Response
We love hearing from happy customers. Take care.
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Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Business Response
Paul, thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
Somewhat disappointed with recent oil change as I was not offered a choice of service yo be provided, just what service personnel put in his choice
Julian D.
CHICOPEE
Business Response
Julian, we would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.