326 Reviews Found
Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Sales Customer
The service is always excellent. This is my 2nd purchase at Bob Pion and 2nd with Sterling. I have never felt pressured to buy and everyone works with me to always find something that works for my desires and budget. I recommend if you want to buy a quality vehicle go to Bob Pion.
Joy F.
CHICOPEE
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Pion Buick GMC, we value our customers and we look forward to seeing you on your next visit.
Was this review helpful?
Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Business Response
Glad we could help you out!
Was this review helpful?
Confirmed Service Customer
Always friendly and a pleasure to do business with!
Vicky H.
CHICOPEE
Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Sales Customer
My sales person is the worst I have ever scene
Dennis G.
EAST LONGMEADOW
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our sales department. Please contact our team at your earliest convenience.
Was this review helpful?
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Bob Pion Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future.
Was this review helpful?
Confirmed Service Customer
They are very pleasant and go above and beyond whenever I have service work done.
Daniel C.
MONSON
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Sales Customer
the sale person Roody went out of his way to make deal on my new truck, he was very pleasant to work with and he had a great personality, after purchasing my new truck I told family and friends if you are interested in a new or used vehicle go to BOB PION you wont be disappointed
Richard R.
SOUTH HADLEY
Business Response
Richard thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Was this review helpful?
Confirmed Sales Customer
John Burke made it a very easy buying experience. There were no games over purchase price and made the delivery so easy with no waiting in and out in under 15 minutes.
Brian C.
LONGMEADOW
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
Was this review helpful?
Confirmed Service Customer
Service was quick and started right at the scheduled time.
Lisa G.
WEST SPRINGFIELD
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
Great job on the oil change, and tire rotation. Fast, courteous, and no pressure. I'll be back for another oil change.
Walter D.
SOUTH DEERFIELD
Business Response
It's great to hear that you had such a Positiveexperience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
Was this review helpful?
Confirmed Service Customer
We had a major problem with my 2011 terrain. It was a known problem. I think the service persons name was Beth. She told me to bring the car right in. She was courteous and continued to call me with updates while my car was being repaired.
Steven D.
CHICOPEE
Business Response
Hello Steven, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Inside body panel was fixed but the headliner wasn’t even touch in my opinion. The cloth is still separated from the base of the liner.
Richard L.
CHICOPEE
Business Response
Hi Richard, we regret to hear that your recent experience was anything less than exceptional. Please contact us when you have an opportunity, and we will be more than happy to try and turn your experience around.
Was this review helpful?
Business Response
Dana, it is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
Was this review helpful?
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Pion Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Was this review helpful?
Confirmed Service Customer
Went for an oil change and recall. Tech froze vehicle computer during download because battery life ran out during download. Took six days to get vehicle back while I'm paying 450. A month for the lease. Did not receive an apology or even a car wash.
Mark A.
ENFIELD
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
Was this review helpful?
Confirmed Service Customer
I was helped immediately and service was complete before I could even read any of my book. Very pleased with everyone I encountered. Pleasent, happy people make any experience a good experience. well done Bob Pion Buick GMC. I would happily recommend you to family, friends, and colleagues.
Donna S.
SPRINGFIELD
Business Response
Donna, we're so happy to hear that you had a Positive experience. We look forward to continuing to work with you.
Was this review helpful?
Business Response
Jeffrey, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Pion Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Was this review helpful?
Business Response
Jon, we appreciate your kind words. The entire team at Bob Pion Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!