292 Reviews Found
Was this review helpful?
Confirmed Sales Customer
Understood my needs and concerns and worked hard to get where I needed to be!
Kristina G.
WARE
Was this review helpful?
Confirmed Service Customer
I made an appointment for an oil change and rotate. Upon my arrival I brought up another concern I had. They greeted the concern with care, took care of the issue in a timely manner and had me happily on my way in the same day!
Matthew M.
WEST SUFFIELD
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
So far I have been very satisfied with the work done
Linda P.
BLANDFORD
Business Response
Linda - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
Was this review helpful?
Confirmed Service Customer
When I called i thought it would take two or three days to get an appointment but to my surprise they said to bring my truck in that day and I had my truck back the next day.thank you Bob Pion for the excellent service and you have a happy customer
Roger G.
CHICOPEE
Business Response
We love hearing from happy customers. Take care.
Was this review helpful?
Confirmed Service Customer
service was fast and clean. Prices were reasonable
Robert H.
CHICOPEE
Business Response
Robert - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
Was this review helpful?
Confirmed Service Customer
Came in for inspection sticker, Done promptly and very professorial
Gene R.
CHICOPEE
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Bob Pion Buick GMC, we value our customers and we look forward to seeing you on your next visit.
Was this review helpful?
Business Response
Thank you so much for the positive review! We hope to see you soon!
Was this review helpful?
Confirmed Service Customer
I feel like they are very professional and very nice.
Jeannine S.
LUDLOW
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Sales Customer
Michael Petrick and Sarah were awesome! Fantastic customer service !
Anne M.
EAST LONGMEADOW
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
Was this review helpful?
Confirmed Service Customer
Taken in to replace recall on air bag. Got appointment right away . Left car and was completed when I came back in 2 hours to pick up. Thank you for great service.
Phyllis H.
CHICOPEE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
Took me right in first thing and performed the GM fix. So far all is good !
James M.
CHARLTON
Business Response
James - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
Was this review helpful?
Confirmed Sales Customer
I was reluctant to start the car shopping experience, but Sara K made it so simple and smooth. I am currently leasing the first and only vehicle I test drove. I did not feel rushed nor did I feel any pressure. I would gladly return to Bob Pion's in the future.
Sarah M.
BELCHERTOWN
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
Everyone was friendly and happy with the service.
Richard B.
MONSON
Business Response
Thank you very much. We love hearing from happy customers. Take care.
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
The only issue was the shuttle wss supposed to be there at 8 am but didn't leave till 815 am. I had to be at work for 830 but was late
Rosalie S.
WESTFIELD
Business Response
Hello Rosalie, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
I was there for a few hours waiting for service to replace a part. Every employee I encountered while there was very nice and would stop and speak to me or offer me coffee. It was a pleasant experience and any time I've been there for service or called there the "Bev's" or whomever I speak to are always pleasant and helpful.
Cate L.
CHICOPEE
Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!
Was this review helpful?
Confirmed Sales Customer
We went in that day not intending to buy a vehicle, but John was attentive to our needs, listening to what qualities we were looking for in a vehicle and showed us some great options. We fell in love with the Acadia all terrain model and took it home that day!
Arthur W.
HOLYOKE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!