231 Reviews Found
Confirmed Sales Customer
People were quick to introduce themselves with a smile and offer their help. Salesman was very pleasant and knowledgeable about the vehicle. He took the time to show me the many features offered ( some more than once when I looked puzzled). Thanks to all of your staff from the time I drove onto your lot until a few days later I drove off as a ���a happy owner���.
Dana C.
PALMER
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
Ric Teresco, Sara Kapinos, and the entire sales and finance team were fantastic from start to finish! We had a lot of hurdles to overcome to get a deal that worked for a truck that I really wanted, and I cannot say enough about how hard they all worked to ensure I was satisfied!!
Dustin W.
HAMPDEN
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We do hope we can be of assistance in the future. Take care!
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I have been a customer for almost thirty years. I have never had anything less than excellent service from Bob Pion's.
Paul P.
SPRINGFIELD
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Confirmed Service Customer
Courteous Professional Service done in a timely manner as always Thank you all
Gene R.
CHICOPEE
Business Response
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Hi there, thank you for taking the time to leave a review for us at Bob Pion Buick-GMC, INC.. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
I was confused some about the status of my vehicle. Friday morning I was told that the only service left was oil and filter and it was the next on the lift. When I called back later I was told my truck would not be available until late in the day because it was going to take a little longer to take care of the transmission problem and I should not rush the process. I was told levels need to be checked and rechecked after road tests. I am concerned about the miscommunication.
James L.
WESTFIELD
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
Very professional, transparent and always friendly. Wheather there for work or personal every worker takes care of the customers
Nathan L.
HOLYOKE
Business Response
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
The dealership was super but there was a problem with the delivery of a part that was ordered and it took 8 days for my car to be repaired under warranty.
Lynda O.
HOLYOKE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
Everything good price maybe a little high but I hope they checked all the things they're supposed to check it's worth it
Frederick S.
INDIAN ORCHARD
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi there! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The entire Service group did Their best to get my car serviced in a timely manner.
Joseph L.
CHICOPEE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!