314 Reviews Found
Business Response
Thanks a bunch!
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Confirmed Service Customer
Oscar was very pleasant listened to what was going on and took care of my brake squeaking
Trisha C.
WESTFIELD
Business Response
Trisha, the whole Bob Pion Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Business Response
Henry, it's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
Had oil changed & tires rotated & employees were very polite & had my car serviced in about 1 hour. Very satisfied.
Thomas B.
SOUTH HADLEY
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Business Response
Glad we could help you out!
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Confirmed Service Customer
I was there for routine service. The service representative was friendly and efficient, and explained what the service included. Everybody else I came in contact with at the dealership also greeted me with a friendly smile. The work was completed in a timely manner.
Elmer W.
BELCHERTOWN
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Business Response
Thanks for the great feedback!
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Business Response
Thanks for the great feedback!
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Confirmed Sales Customer
My salesman Jim Baker was great. He listened to what my needs were. The dealership in general was very welcoming
Laurie M.
CHICOPEE
Business Response
It is great to hear that our staff at Bob Pion Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Confirmed Service Customer
Always a pleasure dealing with Rob and the service dept
Vicky H.
CHICOPEE
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Sales Customer
Friendliness by everyone. Very accommodating with test driving of vehicles. Helpful, knowledgeable and not pushy.
Tina B.
WESTFIELD
Business Response
Tina, thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
Routine oil change/tire rotation. About an hour wait. Much faster than the last one.
Jonathan G.
LUDLOW
Business Response
Hello, we really appreciate your feedback! We look forward to your next visit! Take care!
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Confirmed Service Customer
The Service Team had my truck in, serviced, and out very quickly with the job being done right the first time. The people are fantastic and I will continue to go back for all my needs.
Nathan S.
SPRINGFIELD
Business Response
Nathan, thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
It was a warranty job couldn't get a loaner vehicle so i had to uber to and from work monday through thursday . I spent close to 100 dollars on uber and when i asked for a complementary oil change request not honored. Was also told my flex pipe was leaking and it would be 210 dollars to fix when i agreed to that price and gave the ok to fix i show up Thursday and was told it was 309.95 total . Was not happy with that. So no loaner 4 days to fix haveing to uber and false quote for flex pipe and no oil change i should have taken it to central chev
Corey L.
CHICOPEE
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Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Confirmed Service Customer
Friendly, efficient, got me in and out quickly
Lynn H.
CHICOPEE
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
Always friendly,accommodating and gets the job done on time. Never used a dealership for service until I bought my truck new from Pion. They are great. Thank you
Daniel C.
MONSON
Business Response
Daniel, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Bob Pion Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Business Response
Hi, we are so happy to read such a great review about Bob Pion Buick GMC! We look forward to your next visit! Take care!
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Business Response
We appreciate the kind words! We hope to see you soon!