331 Reviews Found
Confirmed Sales Customer
JOHN BURKE DID A GREAT JOB. WHAT CAN I SAY GMC TRUCKS SELL THEM SELFS.
Jonathan N.
BELCHERTOWN
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
I was treated with kindness and respect. I was told how long I might be there, I was asked about filters that needed changing and I appreciate that I was asked and not made to feel bullied into adding to the cost of my services. Very pleased overall!
Ellen R.
SPRINGFIELD
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
The process was relaxing and they did not use high pressure sales tactics. I will certainly entertain Bob Pion in the future if needed.
Timothy M.
FLORENCE
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Great people and excellent service all the time!!!
Ernest B.
WESTFIELD
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future
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Confirmed Service Customer
Very friendly, always go above and beyond the make the experince a greta one.
John B.
HOLYOKE
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
Always pleasant, professional to deal with from the minute you walk in the door to the minute you leave.
Jerelyn P.
WESTFIELD
Business Response
Hello, we are glad we could help!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
I've purchased several new cars, as well as commercial equipment. My sales rep, Jim Baker, made this particular purchase the easiest of all. There was a small scratch on the rear paint. However, I'm certain that the dealership will take care of that with no problems. Thanks!
Debora R.
BREWERTON
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Pion Buick-GMC, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
With the pending snow storm, I was able to leave my car over night using the drop off service which was helpful. Everything that was requested to be done was completed. One nice touch would of been having my car washed after my service.
Steven L.
EASTHAMPTON
Business Response
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call.
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Confirmed Sales Customer
Everyone was very friendly Jim and Sarah were great!! Thank you
Elissa B.
EASTHAMPTON
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
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Confirmed Service Customer
I don���t have an issue with the dealership however, that leaves a lot to be said about the manufacturer. I purchased what they call a new lemon. I don���t feel that I purchased a new car at all but, one with faulty workmanship. Very disappointed with GM.
Helen G.
CHICOPEE
Business Response
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
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Confirmed Service Customer
Was in and out in no time. Oil change and tires rotated in a half hour. Wow, I was impressed.
David D.
HAMPDEN
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for the great review!
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Confirmed Service Customer
Got my oil changed. Thank you for all your hard work!
Tiffany O.
LUDLOW
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Sales Customer
So pleasant and efficient. This was a painless car buying experience
Gail R.
LUDLOW
Business Response
Wow, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I purchased a 2014 GMC 1500 Sierra in March of 2020. Later, I noticed rust bubbling up underneath the paint on the passenger side door. I reported this to your dealership in October. I have not received a response on this inquiry. There should be no corrosion underneath the paint. I am looking for a fix. I intend to keep this vehicle for a while. Stephen Borucki 187 East St. Southampton, MA 01073 413-527-0033
Stephen B.
SOUTHAMPTON
Business Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have an opportunity, please give us a call so we can try to restore your confidence in our business.
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Confirmed Service Customer
Very professional service and courteous employees Work finished in timely manner including some warranty that was not planned pleasure to do business with Have a happy new year
Gene R.
CHICOPEE
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We can't wait to see you again, have a great day.
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! If you're ever in need of more help, please let us know!
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Business Response
Hi, we are so happy to read such a great review about Bob Pion Buick-GMC, Inc.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, Inc.!