297 Reviews Found
Confirmed Sales Customer
aggressive at first, then information slow to come. Internet was not helpful, no response to numerous inquiries if the vehicle was available. Only when I visited the dealership did the sales began.
Michael S.
HUNTINGTON
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Check engine light service under warranty. One day fix put my mind at ease before repair
Rich L.
LUDLOW
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
Was this review helpful?
Confirmed Sales Customer
John was very helpful and personable (working myself in sales that's so important)! I also greatly appreciate the owner introducing himself to us. We had a very different (positive!) experience at Bob Pion compared to other local dealers we visited. Thank you!
Allison B.
SOUTH HADLEY
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
The price I paid for service was allot more then what is charged at a local repair shop. I will not be going back.
Wayne D.
CHICOPEE
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution.
Was this review helpful?
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
First thing in the morning is a great time for a vehicle service. The two individuals running the service desk did a great job of getting the vehicle logged in ... and away we go. The fellow who performed the service seems to have done a great job as the tires were rotated, all of the setting on the dash screen were all reset and a new sticker located up in the left hand corner of the windshield informing me when it's due once again. It was finished rather quickly with no aggravation or hassles and I was again on my way. These guys are good, and very easy to work with. Thankful, happy and satisfied with the experience. Oh, just for the record, these surveys are a pain in the butt.
Ernest L.
AGAWAM
Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Was this review helpful?
Confirmed Service Customer
Great customer service . All items requested were performed in a timely manner.
Ronald D.
AGAWAM
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Was this review helpful?
Confirmed Service Customer
Quick and painless experience. Comfortable waiting area.
Paul M.
WILBRAHAM
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
Kyle did a great job! A week prior to my visit, I showed Kyle the part on my car that needed replacing. He ordered the part and it was on hand when I dropped off my car. Kyle even called me prior to my visit to inform that the part did in fact arrive. I dropped my car off yesterday morning. Kyle called me with a progress update and then called me when my car was ready to be picked up. Great service! I couldn't ask for anything more. Good job!
Steven L.
EASTHAMPTON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Pion Buick-GMC, INC. and we hope to see you again soon! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
Always happy with the service and the folks at the service desk. Knowledgeable and friendly!
Daniel B.
LUDLOW
Business Response
Wow, it's experiences like yours that really keep us motivated! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Always great service at Bob Pion! I appreciate the prompt attention to my vehicles needs and to my questions. The sales and service teams are very polite and provide excellent customer service.
Marlane V.
CHICOPEE
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
Was this review helpful?
Confirmed Service Customer
I purchased an accessory for my new Buick and even installed it for me. They were freat!
Camille P.
SPRINGFIELD
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Hi, thanks for taking the time to leave a review.
Was this review helpful?
Confirmed Service Customer
From my first phone call to my last encounter with paying my bill, it was quick, reliable, and friendly. Thank you.
Janice S.
WESTFIELD
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Everyone was very helpful and went smoothly
Anthony M.
CHICOPEE
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Sales Customer
My Sales Rep is John Burke and it’s like dealing with a good friend. He diligently worked with Sarah who is also a outstanding person and together they put together an agreeable deal and I am very happy with my new GMC Terrain.
Gerald F.
CHICOPEE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Thank you for the good rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
Was this review helpful?
Confirmed Service Customer
The staff has great customer service skills!
Sherry L.
SPRINGFIELD
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
Was this review helpful?
Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!