365 Reviews Found
Confirmed Service Customer
The experience is always great. They make yoy feel like part of the family. Always so accomodating.
Camille P.
SPRINGFIELD
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
They had me in and out quick and painlessly
Matthew M.
CHICOPEE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
service is always friendly job is done on time
Joseph D.
WESTFIELD
Business Response
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
We are long time Bob Pion customers and our service experiences have always been outstanding, but they out did themselves this time. Recent health issues made it difficult to schedule service normally. My vehicle was picked up at our home, serviced and returned at the times promised. You can mot find a better dealership.
Paul P.
SPRINGFIELD
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Seemed to take longer than expected and from what service representative quoted.
Julian D.
CHICOPEE
Business Response
Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Everyone is great even though they were behind it didn’t take long to get my service done.
Rose H.
CHICOPEE
Business Response
Hi, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
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Business Response
We're glad to hear you found our staff professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
Everything went well except new truck left without an inspection sticker.
Steven L.
CHICOPEE
Business Response
Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
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Confirmed Service Customer
From the day that I bought my Buick lacrosse a year and a half ago they have been nothing but great, would definitely recommend and purchase another vehicle from Bob Pion. Fantastic place to do business
Brian W.
CHICOPEE
Business Response
We appreciate your positive review about your experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
I like the dealership, however, should provide coffee for folks waiting for their car to be serviced,
Elizabeth S.
CHICOPEE
Business Response
Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
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Confirmed Service Customer
Comparatively speaking, it was ok. I thought that the service agent I had who checked me in was dressed and presented himself professionally, but I would say that gentleman who checked me out wearing a camouflaged hat probably was either not trained adequately or doesn’t represent the Pion brand very well. I’d say he was a little informal and lacked some soft skills.
Jeffrey L.
KALISPELL
Business Response
Hi, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Brought my Acadia in for a rear camera issue and an annoying squeak. Camera was changed out but the issue still remains. Same with the squeak. Disappeared for a day but it is back.
Walter Z.
SPRINGFIELD
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Kindly, friendly and knowledgeable. Every step of the way was informative and professional.
Chris M.
WESTFIELD
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
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Business Response
Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Professionals..Friendly staff..and Experts in what they do..thank you for taking care of my truck..
Milton C.
SPRINGFIELD
Business Response
We're glad to hear you found our staff friendly and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!