252 Reviews Found
Confirmed Sales Customer
Paul the salesman and Chris the financial guy did a great job. Thankyou guys Robert Hough
Robert H.
EASTHAMPTON
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
They installed update for $170.00 And I still can't see goggle maps on screen. New phone plus screen On phone says unstable connection. Change cord 4 times Still problem.
Linda A.
BELCHERTOWN
Business Response
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
My last 3 leases were with a different dealership and now I know Bob Pion is head and shoulders above others in customer service. Great problem solvers,, listeners and amazingly quick on the paperwork. Will never go anyplace else.
Robert C.
WEST SPRINGFIELD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
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Confirmed Sales Customer
We have been customers for several years and each time we have been impressed with the service we have been provided. We are very pleased with our purchases.
Librada D.
SPRINGFIELD
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Hi, thanks for taking the time to leave a review.
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi there, thank you so much for your positive comments about Bob Pion Buick-GMC, INC.! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I was taken on time and service was done at a decent time. Service manager also answered some questions I had on my new car. I am not saved on electronics, so he helped me out. I was very grateful for the help.
Lawrence L.
SOUTHAMPTON
Business Response
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.
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Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
More expensive than independent repair shops, as you would expect, but everything is done right with OEM parts and I never have to bring it back because they failed to fix the problem. So in my opinion, worth it. Excellent communication and everything went as they said it would.
Mark B.
LUDLOW
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
I was able to bring my vehicle in on the day requested and the service was done in a timely manner in between their other appointments. Service was very friendly and professional.
Kasia L.
BELCHERTOWN
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Bob Pion Buick-GMC, INC. and we hope to see you again.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Everyone at Bob Pion has been wonderful. In 2020, we switched servicing our cars through them, and won���t go anywhere else. The service dept. is top notch. They don���t overcharge for things our cars do not need. Everyone is very friendly and polite. They do incredible work. We���re so pleased, when we need to trade in our cars, it will be at Bob Pion. We���re long time Buick owners, and will continue to go to Bob Pion service and sales for all our current and future Buick needs. Thank you
Kathy P.
LUDLOW
Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! Thank you again for the great review!
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Business Response
Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
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Business Response
Hi, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!
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Business Response
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
The whole team was fantastic! Very professional and responsive.
Michael P.
FEEDING HILLS
Business Response
Hi, thank you so much for the positive review! Thank you, and have a fantastic day! Sincerely, The Bob Pion Buick-GMC, INC. - Service Team
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Confirmed Sales Customer
The salesperson, Paul, and the dealership did a great job finding us a truck and getting it ready for us to purchase. We have bought many cars in the past, and this was one of the best transactions. Paul communicated with us as needed and was quick to respond to us. He is an asset to the dealership. We felt the whole dealership did great customer service.
Timothy G.
UNION
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Great Experience all around includiny the Salesman,Sales Manager, F&I Manager and Owners .
Richard T.
LUDLOW
Business Response
Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!