303 Reviews Found
Confirmed Service Customer
The service was amazing, great people warm welcome. Awesome service.
Leo F.
SPRINGFIELD
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Bob Pion Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
Was this review helpful?
Business Response
Carmen, we're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
Was this review helpful?
Business Response
David, thank you very much!
Was this review helpful?
Confirmed Service Customer
Bob Pion's staff is always professional and helpful.
Albert H.
WEST SPRINGFIELD
Business Response
Albert, we appreciate the kind words!
Was this review helpful?
Business Response
Elton, thank you very much!
Was this review helpful?
Confirmed Service Customer
Front seat was pulling up they took pictures sent it to GMC replace the seat GREAT SERVICE
Walter Z.
SOUTH HADLEY
Was this review helpful?
Was this review helpful?
Business Response
Ronald - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
Was this review helpful?
Confirmed Sales Customer
Ian satisfied with the purchase of my car The staff that worked was very friendly.
Lilliam C.
CHICOPEE
Was this review helpful?
Confirmed Service Customer
This was my first time with the service department and I can’t complain. I have to wait less than I was expecting.
Carmen R.
CHICOPEE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
Was this review helpful?
Confirmed Service Customer
Always pleasant to deal with; always knowledgeable and fixing the problem.
Jerelyn P.
WESTFIELD
Was this review helpful?
Confirmed Service Customer
Very nice people. Knowledgeable and accommodating
Peter B.
PALMER
Was this review helpful?
Confirmed Service Customer
took less then 20 min. should have done it when appt. made as less then an oil change
Kathleen Q.
PALMER
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Was this review helpful?
Confirmed Sales Customer
I was extremely happy with all of my experiences while shopping with Bob pioneer employees everyone made my experience really easy
Anthony M.
CHICOPEE
Business Response
Anthony - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
We brought the car down for the engine light was on. We didn't expect them to fix it at that moment but they did and we were very pleased.
Jeanie C.
THORNDIKE
Was this review helpful?
Confirmed Service Customer
The customer service rep was so friendly and helpful. Unfortunately the online system to make appointments doesn't work like it should so most of the services I requested to be completed did NOT get done. I also was told by the parts/service rep that I 'didn't enter in the right information on my car/VIN number' but it didn't ask me for that information. He also neglected to ask me for anything besides what was written in the comments box in regards to the services I was coming in for......so if I hadn't also asked for an inspection, he would have had zero information to go by??? So either the computer system needs a serious overhall, staff are not being observant or both..... now I have to come back in to get everything else taken care of.
Heather B.
CHICOPEE
Was this review helpful?
Business Response
Glad you had a great experience!
Was this review helpful?
Business Response
Glad you had a great experience!
Was this review helpful?
Confirmed Sales Customer
We were looking to buy a used Ford and ended up leasing a brand new GMC truck! This truck is perfect for meeting our family’s needs-we love how big the back seat is!!
Sara S.
EASTHAMPTON
