Customer Reviews

When I dropped off my truck for routine service I specifically asked if they do all the grease fittings in the front end. They said yes. When I picked up my vehicle they were not done. I was very happy with the rest of the process though. People were nice, done in a timely manner, good price.

Everyone was very friendly, the dealership was very clean and professional. It took a bit longer than we feel it should of but other than that was a good experience! 4.5 stars! 🌟

They took me in quickly, assessed the issue, and got my car back in tip top shape in a few hours. The service people were pleasant to deal with and informed me of what was happening each step of the way.

I was pressed for time Joe in service was able to get me in they checked the code and got everything back up and running good job.

FAST SERVICE. COURTEOUS SERVICE DEPARTMENT WORKERS.

gr8 2 deal with

I just showed up at the Service Department on a Monday morning, my car battery had died over the weekend and I had it on a charger so that I had just enough juice to get to the dealership. I was taken in and helped immediately. The initial test of the battery showed that it was in fairly good shape, but then they did the 'load' test and the battery failed miserably. My 2019 GMC Acadia Denali is still under full bumper to bumper warranty so they changed the battery for me and I was on my way. I am very pleased with the customer service I received.

Truck. Went in for oil change and the tech found a Oil line leak which was a big problem they replaced the hose under warranty thank you for catching that

Four new tires and scheduled maintenance and I'm off

The service representative, Tom, was friendly and communicated progress and nature of my service clearly. The waiting space was comfortable and the service was efficient. I gave a lower rating because while the print out says that a multipoint inspection was done on my vehicle, i did not get that report. I do not know what the life of my tires are and was told that my brakes are around halfway to their life span only because I asked. For vehicles that are as technologically advanced as my XT4, I am just surprised that unlike our Mercedes and even my previous car, a Nissan Maxima, we do not have a digital portal with a more detailed report on the vehicle's maintenance. This is certainly something that would enhance the overall experience.

Yearly Safety Inspection. Approx 1hr wait, then done very quick. I do wish they could be by Appointment, instead of walk-in 1st come 1st server

I've always had a positive experience with the service department at Bob Pion.

The service team is always courteous and informs me when I need upcoming repairs.

Very friendly and knowledgeable

Service was fast and employees were very friendly

The were greeted me and explained what service they were going to perform. Made recommendation for future service. Made sure I was satisfied with there work.

I have a Buick and I needed to go to a Buick dealership. The one I use to go to in Easthampton is out of business thus I had to go to you. Will continue to use your dealership.

Drop off the night before and ready the next day for pickup ! Thoroughness . They perform a check on other parts of the car for safety.

SUV dropped off 8 am and received a call about 11:30 telling me the vehicle is all set and ready to pick up. All three items that needed attention were completed in a timely manner and I had my vehicle back for afternoon errands. Great service experience at Bob Pion GMC.

i went to get my sticker, the inspector passed all but wanted to show me that one of the tires was pulling away from the rim. Bob Pion immediately found a split in the tire and ordered me the correct tire. This proves to me that i chose the right dealer when I moved back to Mass. bob pion is the dealer for me. to show me s on mething. HesId the Bob Pion i will ask them to check itout.When i did they quicklt found Zplit in thatire c