348 Reviews Found
Confirmed Service Customer
Nancy was really helpful. She worked me into a busy schedule to make sure the recall repair work got done. excellent customer service.
Karen B.
HOLYOKE
Business Response
We appreciate your positive review about your recent experience with us! We hope you have a great day!
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Confirmed Service Customer
Check engine light was on. Service required was covered by warranty. Also did an oil change. Very satisfied.
George F.
LUDLOW
Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
went above and beyond to make sure my car was running right. even gave a discount to make sure i was satisfied. then to top it off, lent me their car for the day so i wouldn't have to wait around the dealership all day with my ill wife. to top it off, the service was with a smile. thanks especially to Tom, who spent a week getting all the parts and arranging the whole experience.
Bruce B.
PITTSFIELD
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Pion Buick-GMC, INC.. Thank you for taking the time to leave a review for us at Bob Pion Buick-GMC, INC.. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.
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Confirmed Service Customer
Dealership is nearby which makes it very convenient. Employees are always welcome here, personable and knowledgeable of work that is needed/been done. Most of the time appointments are quick so I’m not waiting for too long.
Jessica S.
CHICOPEE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
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Confirmed Service Customer
The service manager was great. He answered all of my questions regarding the transmission issue with my Canyon. The issue appears to be resolved at this time.
Chris T.
BELCHERTOWN
Business Response
Hello, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Appointment was easy and convenient. Repair took less time than estimated. Everyone was friendly and cheerful.
Clement C.
EASTHAMPTON
Business Response
Hi, we are so pleased you enjoyed your visit to Bob Pion Buick-GMC, INC.! We hope to see you soon!
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Confirmed Service Customer
Everyone is great, professional and fun to work with.
Lucie L.
SPRINGFIELD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Very cordial, helpful staff. Got me in and assessed issues efficiently. I do need to get a second opinion on the cost quoted, but I'm grateful for the quick service assessment and kindness reviewing it.
George G.
DOUGLAS
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Pleased, the service cost less than I expected and was completed in record time. All items I requested were done.
Elton C.
SPRINGFIELD
Business Response
Hi, we are so happy to read such a great review about Bob Pion Buick-GMC, INC.! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Very friendly and Told about 1 hour and and it was 1 hour, Very good service
Darlene L.
CHICOPEE
Business Response
Hi there, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
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Confirmed Service Customer
Love this place!!! Constantly telling people to purchase their cars through them. This is my second car I purchased thru them. My husband purchased his truck thru them and then I followed through. We also only get our vehicles serviced thru them as well
Kristin F.
WARE
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Nancy at the front desk was pleasant and went above and beyond. Joe and Tom took the time to listen to my concerns and explained everything step by step, it was a great experience!
Angela D.
CHICOPEE
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
It was quick and the facility was nice and the people were very friendly.
Nathaniel S.
GRANVILLE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Tom at the service was very polite and helpful.
Terry G.
SPRINGFIELD
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We look forward to your next visit! Take care!
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Confirmed Service Customer
Nice clean courteous staff, dealer coupons offered
Julian D.
CHICOPEE
Business Response
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Made appointment for oil change at 11 am, finally done at 12:50 pm. a little slow.
Richard L.
CHICOPEE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Sterling and Jimmy were absolutely fantastic! I have and will continue to recommend Bob Pion Buick-GMC to everyone looking to purchase a car. We live almost 2 hours away but will continue to travel to Bob Pion for all of our vehicle needs. We have NEVER had such a positive experience at a car dealership. We were made to feel like friends and were well taken care of!!
Tod T.
COVENTRY
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We will be sure to pass along your compliments to our staff. We are always more than happy to assist you if anything else comes up. Take care!