Although service was very accommodating, when I picked up my car after sunroof issue. My car was a complete mess! Pink Dust, and packaging debris, were all over my seats, windshield, black marks on my interior roof. I have indents on my leather seats in which looks like a rectangle. Something heavy must have sat on my seat over night. I felt bad calling with everything going on, but every time I get in my car I see it, so very frustrating!
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (413) 206-9251 when you have an opportunity, and we will be more than happy to try and turn your experience around.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Todd, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Pion Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Jerelyn - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Paul, thank you for taking the time to write about your experience at our dealership. All of us at Bob Pion Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Julian, we would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.