349 Reviews Found
Confirmed Service Customer
The entire team at Bob Pion dealership goes out of their way to make you feel comfortable. When waiting for service on your vehicle, a member of the team will be around to offer a snack. The tray and variety of goodies is quite large and very tempting. Bob Pion is unlike any other dealer that I have ever been in or seen. GREAT DEALER!
Ronald J.
CHICOPEE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Everyone was friendly, courteous and caring, helpful in every way. Will certainly go back. We had an uncomfortable experience with Balise in Springfield the day before.
Robert K.
BELCHERTOWN
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I just moved to Ma and finally got my liscense plate so I needed an inspection. Stopped in on the way home and they got me right in. I mentioned to the man at the front desk that during my move I managed to swipe my new truck along a small real estate sign causing paint transfer. When my inspection was done, the stripe was gone! Their detail guy took care of it for me while I waited! What service! Then the parts dept found me a replacement for a small part I lost to a car wash experience on the windshield wiper arm. I feel like I’ve been welcomed to town by what will now be my new dealership for sure. Can’t wait to come back for all my needs. Thanks so much to the whole crew!
Terrence M.
WARE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Service was great and the service people were very friendly and helpful. Will definitely go there for my service needs.
Richard V.
CHICOPEE
Business Response
Richard, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Pion Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Everyone was very courteous very thorough and the job was done in a timely fashion
Norman B.
CHICOPEE
Business Response
Norman, thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Business Response
Thank you for this positive rating! Have a great day.
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Confirmed Service Customer
Friendly, professional team. Great place to buy a vehicle & to get it serviced. Should serve breakfast for early appts. Lol
Thaddeus W.
WESTFIELD
Business Response
Thaddeus, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Pion Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Went and for a simple oil change and new wiper’s in this took over an hour. Now my car runs a little rough and I can’t explain why.
Alicia J.
SPRINGFIELD
Business Response
We sincerely appreciate your feedback. Alicia, we value your business and we will review your comments with our team. Please don't hesitate to call us if you'd like to discuss your feedback in greater detail.
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Confirmed Service Customer
Was in for normal maintenance and I had a special request. Recently I had a family member who possibly have lost their string of pearls in my backseat. No problem the service team checked out my back seat.
Arleen L.
SOUTH HADLEY
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, thank you so much for the positive review! We hope to see you soon!
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Business Response
Thank you very much!
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Confirmed Service Customer
After I got home and looked things over, I noticed that the analog clock is not working. Also, the button below the clock (I don't know what it's for) is not functioning. I would like to have these things fixed but can wait until my next visit for service. Both were working before I brought in the car on 7/24 to get the climate control fixed.
Roger R.
WESTFIELD
Business Response
Roger, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Pion Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Kind and courteous staff. Appointment making was easy and job well done!
Lisa K.
EAST LONGMEADOW
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Pion Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Staff friendly even when frustrated when their internet was down making work difficult for them.
Donald M.
SOUTH HADLEY
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
For the second time in a row residual oil leaked on to my garage floor. I complained about it last oil change but I guess it doesn’t matter. Thanks for nothing
Chester G.
CHICOPEE
Business Response
We would like to speak with you directly so that we can address your concerns. Please call us at your earliest convenience so that we can fix these issues.
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Confirmed Service Customer
Difficult to diagnose problem with Yukon XL. Noise on trip concern. Rob Pion took charge of the issue as presented; stuck with it until it was corrected. Professional, courteous, and kept in touch as the issue was being addressed and eventually resolved. As have been our experience over the years 2003-2018 Great dealership; great people all pleasant and courteous; a reassuring experience. Bravo!!
Lois H.
WILBRAHAM
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Did not get safety report on everything that was checked
Henry L.
BELCHERTOWN
Business Response
Henry, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Pion Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Quick efficient fast and done right. I never have to go back to have it redone.
Larry Y.
LUDLOW
Business Response
Glad you had a great experience!
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Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.