247 Reviews Found
Business Response
We're glad to hear you found our staff was friendly! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
everything done as i asked for exellent rapor with service reps
Bruce F.
LUDLOW
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Pion Buick-GMC, INC. and we hope to see you again soon! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
friendly professional courteous service as all way Thank you all
Gene R.
CHICOPEE
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Pion Buick-GMC, INC.!
Was this review helpful?
Confirmed Service Customer
Very satisfied explained all. Very pleasant and accurate on details. Smooth transition. I love the 2024 Encore GX. Upgraded features so of necessity easier for elderly Thank You ����
Rosemary M.
SPRINGFIELD
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Hi, thank you so much for your high rating. If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Sales Customer
Dealership experience was great however not happy that the vehicle is having issues since it was brand new
Fernando D.
LUDLOW
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Always a pleasure to buy/lease a vehicle with Bob Pion.
James O.
CHICOPEE
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Waiting area was clean, service was on time as scheduled.
Jerry P.
BELCHERTOWN
Business Response
Hi there, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
Everything went good except upon checking my oil on S EVERYTHI D WENT GOOD, EXCEPT ON SATURDAY WHILE UNDER THE HOOD IDISCOVERED THE CAP FOR MY WINDOWSHEILD FILLER WAS BROKE AND MISSING, WAS THERE EARLIER IN THE WEEK. EVERYTHING WAS GOOD, EXCEPT ON SATURDAY WHILE UNDER THE HOOD MY WINDOWSHEILD WASHER CAP WAS BROKEN AND MISSING, NOT A BIG DEAL BUT MAYBE WE CAN PUT ONE ON WHEN I GO BACK NEXT TIME.
Robert D.
EASTHAMPTON
Business Response
It is great to hear everything was done quickly and to your satisfaction! Until the next time we meet, take care!
Was this review helpful?
Confirmed Service Customer
Always on time for my appointment and professional and friendly. Nancy is awesome!! Love the new system.
Louis R.
HOLYOKE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Hi, thanks for taking the time to leave a review.
Was this review helpful?
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Sales Customer
My Wife and I were very pleased with the entire Buying process at Bob Pion Buick, the atmosphere very laid back, and no pressure, sales staff very professional and informative about everything they were doing, upfront and transparent, we loved it there, we will definitely recommend family and friends!!!
Keith J.
SAUGERTIES
Business Response
Hi, thank you for the high star rating! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Until the next time we meet, take care!
Was this review helpful?
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Was this review helpful?
Confirmed Service Customer
Great service. I had an appointment and they took my truck in and started as scheduled, and were very friendly.
Richard G.
WESTFIELD
Business Response
Hi, thank you so much for the positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Confirmed Sales Customer
John Burke went above and beyond. He is a great guy to be dealing with. The finance guy as well did an awesome job andwe were in and out.
Kenneth V.
WILBRAHAM
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
The service department was very diligent on fixing my problem. After almost a couple of hours it was complete. However less than a mile from the dealership the problem came up again. I called Onstar & they were able to corrected it.
Camille P.
SPRINGFIELD
Business Response
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Was this review helpful?
Business Response
Hello, we're glad to hear you enjoyed your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
The staff are friendly and have always been good to me. I absolutely have no complaints, will recommend your dealership if anyone inquires. Joe and Nancy at the service department are awesome.
Darren H.
NORTH ADAMS
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.