279 Reviews Found
Confirmed Service Customer
The staff was very friendly and helpful. Sara, who sold us the Terrain3 years ago came over to say hi and instructed us to let her know if we needed help with anything. I’m very pleased with Bob Pion
Deborah P.
SPRINGFIELD
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Service Customer
Making the appt was easy and the customer service is fantastic.
Ashley F.
CHICOPEE
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
Was this review helpful?
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
I requested install of some mud flaps and when u got home and looked at the quality if the install, the flaps where VERY poorly installed. The GMC logo on them was not level at all and the technician who installed them said he had to cut them to fit and after looking at the installed l, it didn't look like they need to be cut at all. Not happy with how it turned out and all for an over $80 bill.
Aaron B.
WILLIAMSBURG
Was this review helpful?
Confirmed Service Customer
ttey nice //////////////the didn't offer to to take me home though!!
Darlene D.
CHICOPEE
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Sales Customer
They got me into the suv that is most suited to my family needs.
Clarence C.
CHICOPEE
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Business Response
Thanks for the great feedback! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
Routine oil change and tire rotation. Easy in and out under a hour.
Cheryl H.
GRANBY
Business Response
Glad we could help you out!
Was this review helpful?
Confirmed Sales Customer
Awareness of customer needs and time constraints. Friendly, courtureous and patient.
Theresa B.
SPRINGFIELD
Business Response
Theresa, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Sales Customer
This is the second vehicle we have leased from Sterling, he is a pleasure to work with
James O.
CHICOPEE
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
Was this review helpful?
Confirmed Service Customer
All was fine. I would like to see you vacuum and wash the car. For the price we pay for the vehicles it would be a nice touch. Lots of other dealers I have used have always returned the car washed.
David H.
WESTFIELD
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Was this review helpful?
Confirmed Service Customer
I was able to make a quick appointment and the job was done in the time they said while I waited.
Christopher R.
BELCHERTOWN
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
Was this review helpful?
Confirmed Service Customer
Brought my SRX in for the winter oil change, fluids, checks, tire rotation and new windshield wipers. Only took about 30 mins. Everyone is always so pleasant.
Shelby A.
LUDLOW
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
Was this review helpful?
Confirmed Service Customer
Purchased my car in August of 2010 and have been very satisfied ever time I took it in for service.
Jacqueline M.
LUDLOW
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Pion Buick GMC and we hope to see you again soon!
Was this review helpful?
Business Response
Thank you for this positive rating! Have a great day.
Was this review helpful?
Confirmed Service Customer
Handled promblem replacing purge valve,$175 seemed expensive when online said part between $35 and $70 and very easy to replace.
Robert L.
CHICOPEE
Business Response
Hi Robert, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Confirmed Service Customer
Had appointment. Car was taken on time. No complaints
Andriena C.
HADLEY
Business Response
Thanks for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Confirmed Service Customer
The only problem I had was when I brought the car in for a oil change and sticker I asked how long it would take and I was told 1 hour. It took 4 and a half hours before we got the call to say it was done. It put all my plans for the day on back burner. Not happy with that.
Lewis R.
CHICOPEE
