294 Reviews Found
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Service Customer
This was my first maintenance check on my 2019 GMC truck.Oil&filter change and tire rotation.
Stephen H.
HAMPDEN
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Confirmed Service Customer
made an appointment ,the person behind the counter was so well informed and polite ,he made me feel like this place was a good place to be. great business, thank you
Marcel L.
CHICOPEE
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Confirmed Service Customer
I had an appointment for an oil change at 10am. Got out of there at 11:40
David D.
HAMPDEN
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Did not get my car back in allotted time but the dealer took responsibility, made it right and gave me a value added service for no charge. What I value the most is truth and fairness and that's what I got.
Kim W.
EASTHAMPTON
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
Fast service. On time . Very professional personnel on service desk, all contact with other associates was pleasant and they offered coffee while waiting .
Kathleen A.
CHICOPEE
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
Service for my buick was fast, and customer service personal are very friendly
Norman L.
AGAWAM
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Service Customer
Just a little confused with the bill. The oil change and tire rotation offer is advertised as $49.99, my bill came to somewhere around $71.00.
John D.
THREE RIVERS
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Was this review helpful?
Business Response
Hi there, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
The service was excellent and the service people were very helpful
Thomas G.
EAST LONGMEADOW
Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Sales Customer
The person who sold me the vehicle did not take the time to show me anything with the vehicle or seat down and talk to me. He also told me to come the next day after I bought the truck and I did I was seating there for 2hours and he never took the time to come see me so I left.
Darrell C.
CHICOPEE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Was this review helpful?
Confirmed Sales Customer
John Burke was very helpful in locating vehicles with the desired trim level, features, and colors I was looking for. I was able to do research and eventually chose one of the Canyons we reviewed. As it was at another dealer it was brought to Bob Pion after the deposit was given. I was not thrilled that I could not get the financing rate until I was at the dealer to sign the paperwork and pick up the vehicle. Even though I estimated the total and payments myself, it would have been preferred to get the information ahead of time. I will be returning to pick up my registration and get the vehicle inspected, and also to have a small chip on the top of bed looked at. John was great at going through the basic features of the truck. He was very friendly and easy going.
Kimberly O.
WESTFIELD
Business Response
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
Was this review helpful?
Business Response
We love hearing from happy customers. If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
Bob Pion continues to deliver professional and personalized service. Also, Oscar is always personable and helpful when dealing with service issues.
Raymond C.
BELCHERTOWN
Business Response
The whole Bob Pion Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Was this review helpful?
Confirmed Service Customer
Oscar was fantastic. He explained everything to me before work was done and he helped me make decisions as to what I should have done immediately and what I should wait and watch. My car is driving like a dream. The mechanics also did a fantastic job.
Linda D.
CHICOPEE
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Service Customer
Went in for a oil change, and asked them to check my brakes. They said I need Front brakes $450+, and because something weird was happening to my brakes, they may need to replace something else for another $450+. I declined their suggestion and now my brakes are working perfectly.
Alicia J.
SPRINGFIELD
Business Response
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Was this review helpful?
Business Response
Thank you for leaving us this great review! Please don't hesitate to reach out if there's anything additional we can do for you.