312 Reviews Found
Business Response
Hello, we really appreciate your feedback! Thanks for taking the time to leave a review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Always accommodating and exceptional customer service.
Gerard N.
CHICOPEE
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Service Customer
I appreciate how much care they take care of our truck. Staff is very friendly and communication is great!!
Michael L.
CHICOPEE
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!
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Confirmed Service Customer
I would like to have a booklet where I can read, for example , how to set the hour back on time on the panel; and so on. Otherwise, I am quite satisfied with my new car. Thank you.
Juan G.
SPRINGFIELD
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Always a pleasure to do business here like old friends when you walk in
Peter Z.
WILBRAHAM
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Service Customer
You had a customer not wearing a mask in plain site for at least a half an hour before I went to the front desk to complain. I understand there are signs on the door but nobody ensuring your other customers safety. I have photos!!!
Kevin H.
GRANBY
Business Response
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future. Thank you again for leaving us this response!
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Business Response
Hi, thank you so much for your high rating. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Confirmed Service Customer
Very impressed with the time factor. You took my car in and did the work and I was done under an hour. That is amazing!
John K.
WESTFIELD
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. We look forward to your next visit! Take care!
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Confirmed Service Customer
Process was faster than I expected. I have always been pleased with Bob Pion and actually go out of my way to have my truck serviced there.
Jeffrey L.
AGAWAM
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We hope to see you soon!
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Business Response
Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, Inc.
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Confirmed Service Customer
well first of all the communication was poor. I had to contact you for updates regarding my equinox. Then i paid $162 and i STILL HAVE THE SAME PROBLEM. I even left the car overnight so maybe you could do your jobs and diagnose the problem. Appearently if the computer doesn't tell you what to do you are clueless.
Wayne D.
CHICOPEE
Business Response
Thank you for providing us with your feedback. We apologize for your unsatisfactory experience and we would like to speak with you to make amends. Please call us so we can address your review.
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Confirmed Service Customer
On time service which was taken care of quickly while I waited.
Linda K.
ENFIELD
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Two hrs for oil change and tire rotation seemed a bit long
John P.
WARE
Business Response
Hi, we truly appreciate your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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Confirmed Service Customer
Excellent experience but service was unexpectedly expensive.
Scott S.
CHICOPEE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.