285 Reviews Found
Confirmed Sales Customer
Great experience! I drove 2 hours to the dealership. The team had 95% of the paperwork completed for me in advance. I spent the most time in the car with Sterling and Tommy learning about its features and getting OnStar and my phone set up. Could not have been smoother. Best car buying experience of my life.
Justin P.
MARSHFIELD
Business Response
Hi Justin! Thank you for recognizing our team members who contributed to making this a wonderful experience! We are dedicated to providing excellent customer service. If there's anything else we can assist you with, please feel free to contact us!
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Confirmed Service Customer
Always helpful, courteous and polite. So appreciative of the workers. Great place
William B.
ERVING
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
From the moment I walked in, it was welcoming and cheerful. The receptionist is always customer focus and has good communication skills. The service manager was professional, helpful and aware of needs. Of course, the mechanic, has to be A plus. I was happy with the loaner vehicle while my car was being fixed-that was a nice bonus. My car was completely repaired-quicker than I thought-and was even cleaned!!
Janice S.
WESTFIELD
Business Response
Thank you so much for your wonderful feedback, Janice! We're glad to hear that you had such a positive experience from the moment you walked in. It's great to know that our receptionist and Service Manager made a lasting impression with their customer-focused approach and professionalism. We're also glad that you were satisfied with the loaner vehicle and that your car was repaired quickly and to your liking. We strive to provide top-notch service and ensure our customers leave happy. We look forward to seeing you again in the future!
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Confirmed Sales Customer
I have never had such a positive experience buying a new car. Sarah and Kyle were amazing and made sure to do everything possible for me. With financing I was driving away in my new car in 2 hours!
Ashley H.
WESTFIELD
Business Response
Congratulations on your new car! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Bob Pion Buick-GMC, INC. and we hope to see you again soon!
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Confirmed Service Customer
Excellent service and accomodation of my busy schedule.
Paul S.
WESTFIELD
Business Response
Your satisfaction is important to us, so we sincerely thank you for choosing Bob Pion Buick-GMC and look forward to serving you again! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
despite the little snafu of the wait time from this last visit. everyone at the dealership, is always kind and helpful. as a business owner i totally understand things happen running a business. you guys always make things right!
Christopher G.
HOLYOKE
Business Response
Thank you so much for your understanding and kind words regarding your recent visit. We truly appreciate your patience with the wait time – unforeseen circumstances can arise, and we always strive to address any issues as quickly as possible. We're glad to hear that you found our team to be kind and helpful, and we’re committed to ensuring that every experience you have with us is positive. Your feedback is invaluable, and it motivates us to continue improving our service. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to seeing you again soon!
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Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you again for leaving us this response!
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Confirmed Service Customer
Employees are very nice and friendly but ur prices are ridiculously high I was charge $996 to replace my cooling fan
Ricardo P.
SPRINGFIELD
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Everything went Excellent. Very friendly dealership. Everything was done quick and did not have to waste my whole day. Everyone did a great job. Thanks Ric Tereso and all the workers at Bob Pion for getting me in my dreams car for a good price.
Luke L.
WESTFIELD
Business Response
Hi there, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Bob Pion Buick-GMC, INC. and we hope to see you again soon!
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Confirmed Sales Customer
Quick , efficient , customers best interest always in mind
Stephen D.
FALLS VILLAGE
Business Response
Hi there, thank you so much for your positive comments about Bob Pion Buick-GMC, INC.! We sincerely value your business and look forward to your next visit. Take care!
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Confirmed Service Customer
Customer service by Joe and Nancy. Excellent.... plus service was very quick
Linda A.
BELCHERTOWN
Business Response
Hi there, thank you for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
All the people at bob pion were very friendly and helpful! A great experience.
Tina B.
WESTFIELD
Business Response
Hello, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Bob Pion Buick-GMC, INC. and we hope to see you again soon!
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Confirmed Service Customer
Great customer service! Completed regular maintenance service in a timely fashion.
Chris M.
WILBRAHAM
Business Response
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
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Confirmed Sales Customer
Ric Tereso sold me my Envista. He was awesome...Very thorough and explained many of the new Buick features on our test drive. This is my 4th Buick but never this type of vehicle the Envista...I love this it drives so smoothly and I love all the updated features my last vehicle was a 2016 LaCrosse and Buick just keeps getting better....Very happy with my purchase.
Julia D.
LUDLOW
Business Response
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Bob Pion Buick-GMC, INC. and we hope to see you again soon!
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Confirmed Service Customer
Had my 2018 Sierra in for a L.O.F plus tire rotation. Staff was curdious. Very little wait time.
Aaron P.
CHICOPEE
Business Response
Hi there, we're so happy we were able to help you out! Thank you again for choosing Bob Pion Buick-GMC, INC. and we hope to see you again soon!
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Confirmed Sales Customer
Sterling Orr is great! Second vehicle I’ve bought from him. Finance experience was great as well.
Benjamin S.
PITTSFIELD
Business Response
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
The purchase experience could not have been better. What a pleasure it was to deal with this team of professionals at Bob Pion GMC.
James C.
LYNDONVILLE
Business Response
Congratulations on your new vehicle! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
The guys at bob pion are the best. Very friendly and knowledgeable.
Adrian L.
CHICOPEE
Business Response
We're glad to hear you found our staff were very friendly and knowledgeable! We can't wait to see you again. Have a great day!