256 Reviews Found
Confirmed Service Customer
Was there on the 17th for multiple reasons . I was told I was all set and to see Nancy to pay . She said see you in the fall . Well I got home to discover that the inspection sticker was not done. Called and they told me to come back . Went back to a miscommunication. They thought I meant the sticker for next oil change and I said no the inspection sticker. Waited while someone went into check why it wasn’t put on and then he came back to tell me the reason was because the machine was down . It would have been nice to be told that before I left the first time. Not sure who should have relayed this to me but it should have been. I would not have had to drive back the second time for nothing . I was told to come back on Monday at 2:00 and I was out of the there in 45 minutes which was better than expected. Hopefully going forward if something is not completed during the appointment it gets relayed to the customer. I would have preferred to know the first time and then reschedule the inspection sticker appointment.
Kelly B.
CHICOPEE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Eli was friendly, courteous, and worked diligently to get a great deal so I can drive my dream car! The Buick Envista is classy and sporty and a really smooth ride!
Jessica G.
AGAWAM
Business Response
It is great to hear everything was done quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Wow, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
It is always a pleasure when I walk into the dealership. I’m treated like family
Deborah P.
SPRINGFIELD
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Friendly employees,clean & comfortable waiting area, service done in a timely manner
Ellen C.
WESTFIELD
Business Response
Hi there, thank you for taking the time to leave a review for us at Bob Pion Buick-GMC, INC. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Bob Pion's service department is the epitome of perfection. They are professional and knowledgeable at every level. All repairs are completed to the highest standards each and every visit. We have never had to return because a repair was not completed right the first time. Joe was our technician upon our last visit and he is phenomenal.
Gerald W.
WESTFIELD
Business Response
Hi there, thank you; we appreciate your feedback! Thank you, and have a fantastic day!
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Confirmed Service Customer
Always a friendly place. Got my oil change done on time, no problems.
Paul C.
CHICOPEE
Business Response
Hi, we really appreciate your positive review! Thank you again for the great review!
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Confirmed Sales Customer
Had a great experience making my purchase. Even after a bit of confusion with communication about purchase details, the dealership was very accommodating and everything went smoothly.
Cathy F.
TROY
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!
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Business Response
Hi, we appreciate your positive review and high-star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Always polite and professional always feel welcome
Gene R.
CHICOPEE
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Great staff and ownership! Made the transactipn as smooth as possible.
Paul S.
WESTFIELD
Business Response
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, thank you for the high star rating! We look forward to your next visit! Take care!
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Confirmed Service Customer
I have only been going to Bob Pion for only a few years now but I have no complaints. Everyone that I have dealt with is always very pleasant and courteous. They keep me well informed the whole time when they are working on my vehicle. Thank You!!
David B.
CHICOPEE
Business Response
Hi, we are so happy to read such a great review about Bob Pion Buick-GMC, INC.! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
I was pleasantly satisfied with my first sevice experience with your service department they were quick and resolved all my concerns that I had. I would recommend this dealership to most of my friends I was also extrmely satisfied with your sales department as well.keep up the good work you have now earned my trust as a future satisfied customer I look forward to many years of good service and customer satisfaction with The Bob Pion dealership thank you again for the excellent service. Robert Tardif. A satisfied loyal Customer
Robert T.
BERNARDSTON
Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! Thank you, and have a fantastic day!
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Confirmed Service Customer
The service Techs were friendly and efficient, and my car was fixed in a reasonable amount of time
Marcia M.
EASTHAMPTON
Business Response
Hello, thank you for sharing your positive experience! We hope to see you soon!
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Business Response
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
They couldn't fix it I have to come back
Frederick S.
INDIAN ORCHARD
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
awesome-go there once, you will be hooked for life...
Lawrence R.
CHICOPEE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
I was - or rather my car was- taken on time and done in a timely manner. I had a nice visit with the salesman I have dealt with.
Andriena C.
HADLEY
Business Response
Hi, thanks for taking the time to leave us this information about your recent experience with us. We are always more than happy to assist you if anything else comes up. Take care!