260 Reviews Found
Confirmed Service Customer
Great people, and i like that atmosphere there!
Jeffrey G.
WEST SPRINGFIELD
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I had the oil changed and tire rotation on my 2023 GMC Terrain and I was only at the dealership for 45 minutes. I was very pleased with not only the convenience of scheduling this service via the My GMC App also Neal at the service desk was courteous and professional.
Gerald F.
CHICOPEE
Business Response
Thank you for choosing Bob Pion Buick-GMC, INC. as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Appointment on time and excellent. Professional and accommodating staff.
Susan B.
BREWSTER
Business Response
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hello, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Bob Pion Buick-GMC, INC.
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Confirmed Service Customer
Had my car scheduled for an oil change brought it to the deal the evening before the appointment and they were actually able to do it while I waited about 1 hour...Was very pleased
Stephen L.
CHICOPEE
Business Response
Thank you so much for taking the time to let us know how pleased you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Was there on the 17th for multiple reasons . I was told I was all set and to see Nancy to pay . She said see you in the fall . Well I got home to discover that the inspection sticker was not done. Called and they told me to come back . Went back to a miscommunication. They thought I meant the sticker for next oil change and I said no the inspection sticker. Waited while someone went into check why it wasn’t put on and then he came back to tell me the reason was because the machine was down . It would have been nice to be told that before I left the first time. Not sure who should have relayed this to me but it should have been. I would not have had to drive back the second time for nothing . I was told to come back on Monday at 2:00 and I was out of the there in 45 minutes which was better than expected. Hopefully going forward if something is not completed during the appointment it gets relayed to the customer. I would have preferred to know the first time and then reschedule the inspection sticker appointment.
Kelly B.
CHICOPEE
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hi there! We're so happy we were able to help you out! Until the next time we meet, take care!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Very Happy with the services I receive from Bob Pion Dealership! The staff is very pleasant and helpful!
Candace C.
CHICOPEE
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
We're glad to hear you found our staff was friendly and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Eli was friendly, courteous, and worked diligently to get a great deal so I can drive my dream car! The Buick Envista is classy and sporty and a really smooth ride!
Jessica G.
AGAWAM
Business Response
It is great to hear everything was done quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Wow, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
It is always a pleasure when I walk into the dealership. I’m treated like family
Deborah P.
SPRINGFIELD
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Friendly employees,clean & comfortable waiting area, service done in a timely manner
Ellen C.
WESTFIELD
Business Response
Hi there, thank you for taking the time to leave a review for us at Bob Pion Buick-GMC, INC. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Bob Pion's service department is the epitome of perfection. They are professional and knowledgeable at every level. All repairs are completed to the highest standards each and every visit. We have never had to return because a repair was not completed right the first time. Joe was our technician upon our last visit and he is phenomenal.
Gerald W.
WESTFIELD
Business Response
Hi there, thank you; we appreciate your feedback! Thank you, and have a fantastic day!
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Confirmed Service Customer
Always a friendly place. Got my oil change done on time, no problems.
Paul C.
CHICOPEE
Business Response
Hi, we really appreciate your positive review! Thank you again for the great review!
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Confirmed Sales Customer
Had a great experience making my purchase. Even after a bit of confusion with communication about purchase details, the dealership was very accommodating and everything went smoothly.
Cathy F.
TROY
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!
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Business Response
Hi, we appreciate your positive review and high-star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!