259 Reviews Found
Confirmed Sales Customer
I had a unique situation. Dave and Eli helped me get out of a lemon and into a brand new Buick Encore. I couldn’t be happier with their service.
Daniel D.
WESTFIELD
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
Bob Pion GMC provided excellent customer service as they always do. The service depart was pleasant on the phone and got everything done in a timely manner.
Jason H.
WESTFIELD
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Service Customer
I brought my car in for a recall and the staff was great from beginning to end. There was a slight delay and Kyle made sure to communicate all along. The process was explained in detail. I love that whenever I do need something else done to my vehicle, the focus is NEVER “get the sale”. The crew here is always very welcoming.
Azurey R.
SPRINGFIELD
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
first of all I have been using this dealership for 6-7 years and have been happy. Like everyone today there were some staffing issue which hurt communication and the speed of service. This service on a caddy was more costly than I hoped but in the end Bob Pion delivered and my caddy performance model is back. I will keep using Bob P[on and would encourage others to use them.
Kim W.
EASTHAMPTON
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Business Response
We're glad to hear you found our staff was friendly and professional! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Pion is a class act in an industry that lacks the personal touch.
Carl E.
HOLYOKE
Business Response
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Was this review helpful?
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Hi, thank you so much for your high star rating! We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Sales Customer
Customer service is excellent. Staff goes out of their way to ensure a pleasant car buying experience.
Amy D.
LONGMEADOW
Business Response
We're always willing to go above and beyond to help you! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
I always want to deal with Sterling. He is very nice, explains well and is patient.
Sandra E.
EASTHAMPTON
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
I was very pleased with my experience at Bob Pions dealership. Everyone was very friendly and helpful. I had an "emergency situation" with my truck and they were able to get it fixed and back to me in a very timely manner. I was greatly appreciative of everyone's help in getting me back on the road so I could make it back home to NY.
Walter G.
MAYFIELD
Business Response
Thank you so much for taking the time to let us know how pleased you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
The service department at Bob Pion Buick-GMC has always provided me with great service!
Charles G.
S YARMOUTH
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.