Angel Q
AGAWAM, MA | 2024 GMC CanyonApril 4, 2026Your work is always done to my satisfaction thank you for caringResponse from Bob Pion Buick GMC
April 5, 2026Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!Thomas S
WARE, MA | 2026 Buick EnvistaApril 2, 2026Hi, My salesperson, Sterling Orr did an excellent job at describing the features of the Buick Envista to me. He was not at all pushy to make a quick sale as I returned a few times before the purchase of this vehicle. Will return in the future. Explained the features of this car upon pick-up day very well. Thank you, Sterling for all the assistance. TomResponse from Bob Pion Buick GMC
April 3, 2026Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!Richard B
HATFIELD, MA | 2025 GMC Sierra 1500March 31, 2026Great ServiceResponse from Bob Pion Buick GMC
April 2, 2026Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!Theresa D
LUDLOW, MA | 2021 Buick EnvisionMarch 31, 2026as usual i am please with the service i received from Bob Pion dealership. Kevin was greatResponse from Bob Pion Buick GMC
April 2, 2026Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!George B
SPRINGFIELD, MA | 2020 Chevrolet 1500 SilveradoMarch 28, 2026Janelle was very kind and polite throughout the entire time my truck was being serviced. HOWEVER Joe at the desk was polite when I dropped my truck off, but right after I dropped it off he became more short almost rude with his responses. The delays in updates were unacceptable and then when he did get back to me he was very short almost dismissive. I will tell all my friends and family not to deal with this dealership. I was told on several days that my truck wouldn't be touched due to having only one tech at work. So because your employees dont come to work I have to pay for another day of rental car fees. I dont ever want to deal with this dealership again in life. Thank you Janelle!!!Paul S
WESTFIELD, MA | 2024 GMC CanyonMarch 26, 2026Staff was very helpful and explained all the items needed well.Response from Bob Pion Buick GMC
March 26, 2026We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!Sarah S
THREE RIVERS, MA | 2026 GMC TerrainMarch 24, 2026It was stress free and smooth sailingResponse from Bob Pion Buick GMC
March 25, 2026We want all our clients to have a comfortable and stress-free experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!Mike L
ROWE, MA | 2023 GMC Sierra 3500 HDMarch 20, 2026Very helpful and courteousResponse from Bob Pion Buick GMC
March 21, 2026Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!William L
SOUTH HADLEY, MA | 2020 GMC TerrainMarch 20, 2026Friendly people, fast service, comfortable, waiting area. Everything you need for a great experience.!Response from Bob Pion Buick GMC
March 21, 2026Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!Kevin P
WEST WARREN, MA | 2022 GMC 1500 SierraMarch 19, 2026They never rotated my tires and checked my tires pressure I noticed when I got home. Wait for my service for 3 hours with no loaner. I had to bring my GMC to Maryland for work and having a GMC dealer checking my pressure switch in MD and they told me that my truck is not from the dealer. I told him my truck is from the dealer. I always have no problems with Bob Poin.Response from Bob Pion Buick GMC
March 20, 2026It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
333 MEMORIAL DR CHICOPEE, MA 01020
- Sales: (413) 206-9251
- Service: (413) 206-7126
- Parts: (877) 291-4304
